February 2, 2021 – The Renewal by Andersen (RbA) corporation has awarded the Colorado office the prestigious Green Diamond Award for 2020. Green Diamond is the highest honor bestowed on RbA locations who deliver exceptional service, communication and craftsmanship. Only 20% of local RbA offices earn Green Diamond. The Renewal by Andersen of Colorado team is thrilled to have provided exceptional service that got noticed to thousands of area homeowners.
“Our team is built on the philosophy that employees who feel cared for and respected will in turn provide an exceptional experience to every homeowner who chooses to do business with us. We are overjoyed to receive the Green Diamond award for 2020 as a recognition of our commitment to Signature Service.”
– Jon Erickson, GM of RbA of Colorado
Renewal by Andersen builds experiences that focus on people and uses the Medallia NPS Survey tool to understand how customers feel about those experiences. That knowledge drives the company to act. The survey has assisted the company in building foundational practices that focus on fulfilling promises and treating customers better. The Green Diamond qualifications are elite with an 85% positive review rating and a 40% response rate required. The Renewal by Andersen Signature Service Promise is to deliver the best customer experience through a combination of the best people in the industry, a superior process and an exclusive product. From design and sales through manufacturing, installation, and service—the experience is streamlined.
Congratulations to the team at Renewal by Andersen of Colorado!
About Esler Companies
Renewal by Andersen is the full-service window-replacement division of 115- year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded with a mission to redefine the industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has seven company-owned locations, and over 100 independently owned “affiliates” across the United States. The Esler Companies is the holding company for a fleet of the top Renewal by Andersen (RbA) “affiliates” in Greater Philadelphia, Colorado, Arizona, Southern New England, Texas, Oklahoma and a sales and marketing ‘engine’ in Northborough, Massachusetts.
